An official army family and MWR Site

Army Emergency Relief (AER)

After Hours AER Emergency Contact: American Red Cross (877)272-7337. Emergency Travel accommodated during operating hours until 4:30pm.

Army Emergency Relief (AER) Overview

Overview

Army Emergency Relief is the U.S. Army's own nonprofit organization dedicated to alleviating financial distress on the force. AER provides grants and zero-interest loans to Active Duty and Retired Soldiers and their Families. Over 4 million Soldiers supported since 1942. AER officers are conveniently located at installations around the world. Visit ArmyEmergencyRelief.org to learn more.

Eligibility

The following individuals are eligible for AER assistance in accordance with Army Regulation 930-4:

  • Soldiers on active duty and their eligible dependents
  • Army Reserve and National Guard Soldiers activated on Title 10 orders for more than 30 days and their eligible dependents
  • Soldiers retired for longevity, medical, or upon reaching age 60 (reserve component) and their eligible dependents
  • Surviving spouses who have not remarried and children of Soldiers who died on active duty or died after reaching retirement eligibility
What AER Can and Cannot Assist With

CATEGORIES OF ASSISTANCE

All assistance requests are unique and considered on an individual basis.

  • Emergency Travel
  • Natural Disaster (preparation & evacuation)
  • Mortgage, Rent, Initial Deposit
  • Temporary Lodging
  • Food
  • Healthcare (not covered by Tricare)
  • Vehicle Costs
  • Utilities
  • Funeral Expenses
  • Basic Essential Furniture
  • Appliance Costs
  • Cranial Helmets
  • PCS Travel
  • Dental Care (for dependents)
  • Home Repair
  • Non-Medical Attendant Travel
  • Invitational Travel Order
  • Immigration & Passport Fees (for dependents)
  • Special Needs Medical Equipment
  • Spouse Relicensing / Recertification
  • Child Care (Army Fee Assistance req.)

UNAUTHORIZED CATEGORIES OF ASSISTANCE

  • Ordinary Leave Expenses
  • AAFES Debt
  • Adoption Fees
  • Legal Fees/Fines
  • Liquidation/Consolidation of debt
  • Government Debt
  • Government Travel Card
  • Personal Credit Cards/Loans
  • Items of Convenience
  • In Vitro Treatments
  • Overdraft Fees
  • Overdrawn Bank Accounts
  • Abortion Fees
  • Child Support/Alimony
  • Earnest Funds/Closing cost for home purchase
  • Appliance Upgrade
  • Continuing Assistance

NEW CATEGORIES OF ASSISTANCE

Career Skills Assistance Program

PCS Pet Transportation

AER Resources and Forms

AER Form 101
AER Form 53 (Special Power of Attorney)
Army Emergency Relief (AER) Budget Sheet

View all other AER forms here.

Applying For Assistance

Those needing assistance can go directly to Main ACS, 2494 Ricker Road, to begin the application process.  All applications must be submitted to an AER counselor with all required supporting documentation and appropriate signatures (if applicable). 

Emergency Travel applications will take precedence over all other applicants.

Spouses requesting AER assistance must have (Service member may be contacted for information or verification):

  • AER Special Power of Attorney and a valid military ID card.

Online Assistance Portal

Visit aerprod.powerappsportals.us for the Online Assistance Portal.

  1. Sign in on top right of webpage.
  2. AER staff will reach out within 48 hours to discuss application submitted.

Scholarships

Mrs. Patty Shinseki Spouse Scholarship Program

Spouses pursuing an undergraduate degree or professional certification may receive assistance for up to four academic years of full-time study or eight academic years of part-time study. Spouses may apply year-round (no deadlines) and must re-apply every year.

MG James Ursano Scholarship Program for Children

Children pursuing an undergraduate degree who meet eligibility criteria may receive assistance for up to four academic years. Children must re-apply every year.

 

Applications and instructions are available for all the scholarships on the AER website at www.armyemergencyrelief.org/scholarships/

AER Campaign

Annually March 1 - May 15

Army Emergency Relief is the U.S. Army's own nonprofit organization dedicated to alleviating financial distress on the force. AER provides grants and zero-interest loans to Active Duty and Retired Soldiers and their Families. Over 4 million Soldiers supported since 1942. AER officers are conveniently located at installations around the world.

Map
  • Army Emergency Relief (AER)
  • Walk in services are available Monday-Friday 7:30am-4:30pm. For assistance, go to armyemergencyrelief.org or call 915-568-4706. For after-hour, weekend, or holiday services, please call 1-877-272-7337.
  • +1 915-568-4706
  • Hours:
    Monday
    7:30am-4:30pm
    Tuesday
    7:30am-4:30pm
    Wednesday
    7:30am-4:30pm
    Thursday
    7:30am-4:30pm
    Friday
    7:30am-4:30pm
    Saturday
    Closed
    Sunday
    Closed
    Federal Holidays
    Closed

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