An official army family and MWR Site

Soldier and Family Assistance Center (SFAC)

Welcome

The SFAC is a one-stop location with a team of professionals that provide tailored services that are responsive to the needs of wounded, ill, and injured Soldiers assigned to the Soldier Recovery Unit and their Families.

Mission
To provide compassionate, coordinated services to Soldiers in Transition and their Family Members.

Our efforts are aimed at fostering dignity and independence, while assisting the Soldiers in their transition either back to duty or to service as a vital member of the community.

Army Career Alumni Program (ACAP)

Our SFAC Transition Briefing provides important Pre-separation information to assists STs in completing preparing to separate from the army, and if married, informs STs and spouses about benefits and services available when separating from the U.S. Army following assignment in the SRU. This briefing also provides information on Job Search Training through Army Community Service Employment Readiness, Transition Assistance Program (TAP) Workshops, VA Benefits, Career Skills Programs, Educational benefits and provides individual support in employment counseling, job search, skill assessment, resume writing, interviewing, and evaluating/negotiating job offers.

Army Wounded Warrior Program (AW2)

The Army Wounded Warrior Program (AW2), a major component of the Soldier Recovery Unit, supports severely wounded, ill, and injured Soldiers, Veterans, their Families, and Caregivers with the recovery and reintegration process to reach a state of self-sufficiency. AW2 helps Soldiers, Veterans, their Families, and Caregivers navigate processes and procedures that open doors to services, resources, and benefits. These resources build and strengthen abilities to adapt to daily life and empower AW2 Solders and Veterans to regain their independence.

Benefits Counseling

The Disabled American Veterans (DAV) Transition Service Program is designed specifically for Soldiers, Sailors, Airmen, and Marines making the all-important transition back to civilian life. The VA Representative supports ST's with pre-discharge transition assistance briefings such as TAP reviews Service Medical Records for chronic illness or residuals of injuries caused or aggravated by military service, provides VA and other benefits presentations, and assists transitioning Service Members with filing original claims for benefits. The VA Representative is part of the SFAC Transition Briefing and can also be reached through the Information and Referral Coordinator at the SFAC.

Chaplain Services

Provided on and off-site through SRU Chaplains, religious services are available to support ST's and their families. Services include counseling, religious support, pastoral care, rites and sacraments. Supply materials and references that support counseling situation and spiritual needs are available.

Child, Youth and School Services

The Child Youth and School Services Liaison supports ST's and their families by providing information on all Child Youth and School Services Programs to include child care services, youth programs, SKIES instructional programs, sports and family child care. Families in the SRU have reduced childcare fees and receive free sports (2 sports enrollments per year per child) and SKIES classes (8 classes per child). Families with a Solder in the SRU may register for Child Youth and School Services at CYSS Parent Central Services.

Education Counseling

Education Services Specialist are available to assist ST's and their family members with all aspects of post-secondary education to include, but not limited to information and resources pertaining to Tuition Assistance, Montgomery and Post 911 education benefits and applications. Assistance is also available for applying for college and vocational technical programs, federal financial aid and scholarships. On-site military testing. On-site civilian testing and services: Typing tests and proctored exams.

Financial Counseling

The financial advisor provides individual assistance and counseling in the following areas:

  1. Consumer Affairs/Complaints
  2. Budget Preparation
  3. Investments
  4. Financial Management
  5. Debt liquidation services- to include evaluation of assets and liabilities for long term planning and direct contact with creditors towards reduction of debt
  6. Army Emergency Relief Referrals

We will help to resolve complex client problems and financial crisis, through the utilization of various installation and extended community resources.

Aid Services
  • Fisher House
  • Operation Home Front 
    Emergency Assistance (Must fill out attached application).
  • U.S. Troop Support Foundation 
    U.S. Troop Support Foundation will provide care packages and assitance to all military personnel in need, providing funds are available and the need is legitimate.
  • Reserve Aid 
    Reserve Aid is a 501(c)(3) nonprofit organization committed to providing financial support to the families of Reserve Service Members from all services, who have been called to active duty and are experiencing financial difficulty.
  • Patriot Watch
    Emergency Assistance for the wounded.
  • Operation First Response 
    The Mission of Operation First Response, Inc (OFR) is to support our nation's wounded Heroes and their families with personal and financial needs.
  • Unmet Needs 866-789-NEED (866-789-6333)
    Emergency Financial support (For all branches of military families in need). Apply online to download and print application.
  • American Red Cross (after hours) 877-272-7337.
    Emergency Assistance
  • Army Reserve Warrior and Family Assistance Center 866-436-6290
  • NG Pay Ombudsman 317-510-3294, Hotline 877-276-4729
  • Faith United Methodist Church 3500 Pershing Dr.
  • Freedom is not Free 
  • USA Cares  Emergency Assistance (Must apply online).
Information and Referral Services

Our Information and Referral Coordinator will be your first point of contact at the SFAC. We'll greet you, provide you with information on Fort Bliss and the local area, and direct you to the correct service providers if you need support. We maintain a resource library that contains information on events, programs, web resources, and local and national services. Please don't hesitate to call us if you need information on lodging, installation access, other warrior support services, or anything else.

Furthermore, if there are services you need more or less of, let our Coordinator know and we'll communicate your needs with those who can make a difference. Remember: we are here for you!

Resource Library

We constantly seek resources that support ST's and their families. Our current resources include listings of providers, websites, handbooks, and an SFAC book library.

Social Services Assistance
  • Primary role is to ensure the Soldiers in Transition population, their families, and wounded retirees are provided substance abuse preventive education, treatment, and/or rehabilitation services as needed.
  • Conducts mental health awareness screenings, crisis intervention, and information and referral services, suicide prevention education, and training.
  • Provides referral services to agencies for consultation, counseling services, parenting education, and family therapy as needed.
  • Conducts classes on a wide range of subjects from alcohol and drug addictions, anger management, stress reduction, and drug free workplace.
  • Services provided to ST's, their families, SRU staff, and eligible DA Civilian/SFAC staff members.
  • Many services can be referred to the Army Community Service Programs.
Soldier and Family Assistance Center

The Soldier and Family Assistance Center (SFAC) is a one-stop location built to equip and aid Wounded, Ill, and Injured Soldiers who are assigned or attached to Soldier Recovery Unit. SFAC services help these Soldiers make life-changing decisions as they transition back to duty or on to civilian life. We strive to deliver tailored, compassionate, and coordinated transitional services designed to promote self-reliance, wellness, and healing during their medical recuperation and transition. The facilities provide a warm, relaxed environment where Soldiers and their Families can gather to foster physical, spiritual, and mental healing.

The SFAC coordinates and refers services like:

  • Information and Referral assistance: Provides reception services and general orientation.
  • Military Personnel Services: Help coordinate military records and information, as well as identification cards and records management, where available.
  • Entitlement and Benefits services: Help with education plans, benefits review, Family member education support, and other career-enhancing information.
  • Soldier for Life: A Transition Assistance Program that supports mandatory Transition requirements and services.
  • Financial Counseling: Provides credit management, budget development, consumer information and awareness, financial counseling and assistance. It also provides emergency financial assistance in the form of loans or grants, and monetary assistance for undergraduate education for dependent children.
  • Substance Abuse information and referral for Family members.
  • Coordination of Legal and Pastoral Services.
  • Help to find lodging resources for Family members.
  • Child Care Referral provides registration services for all Child, Youth, and School Services programs including Sports and Family Child Care (FCC) homes.
  • Coordination with Army Reserve, National Guard, and State and Local Agencies.

If you’d like more information or need help, contact an SFAC Representative.

Wounded, Ill, and Injured Soldiers and their Families expect and deserve the very best care and leadership from America’s Army.

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