The Soldier and Family Assistance Center (SFAC) is a one-stop location with a team of professionals that provide tailored services that are responsive to the needs of wounded, ill, and injured Soldiers assigned to the Soldier Recovery Unit or going through the IDAS process and their Families. SFAC services help these Soldiers make life-changing decisions as they transition back to duty or on to civilian life.

Mission

To provide compassionate, coordinated services to Soldiers in Transition and their Family Members.

Our efforts are aimed at fostering dignity and independence, while assisting the Soldiers in their transition either back to duty or to service as a vital member of the community.

The SFAC coordinates and refers services like:

• Information and Referral assistance: Provides reception services and general orientation.
• Military Personnel Services: Help coordinate military records and information, as well as identification cards and records management, where available.
• Entitlement and Benefits services: Help with education plans, benefits review, Family member education support, and other career-enhancing information.
• Transition Assistance Program (TAP): A Transition Assistance Program that supports mandatory Transition requirements and services.
• Financial Counseling: Provides credit management, budget development, consumer information and awareness, financial counseling and assistance. It also provides emergency financial assistance in the form of loans or grants, and monetary assistance for undergraduate education for dependent children.
• Coordination of Legal and Pastoral Services.
• Help to find lodging resources for Family members.
• Coordination with Army Reserve, National Guard, and State and Local Agencies.

If you’d like more information or need help, contact an SFAC Representative.

Wounded, Ill, and Injured Soldiers and their Families expect and deserve the very best care and leadership from America’s Army.

The Transition Assistance Program is responsible for providing Soldiers with the counseling, employment and education workshops, and seminars required to achieve the law and policy Career Readiness Standards mandated compliance. TAP has undergone a re-engineering in order to "prepare" and "connect" Soldiers to ensure the greatest opportunities for successful personal and career achievement upon transition from active duty.

There are many resources to assist with military transition and job preparation. The TAP counselors can conduct individual counseling sessions, assist with job searching, and provide resume assistance. Seminars are conducted for resume preparation, interviewing training, and preparing for federal employment.

The mission of this program is to assist and empower the Army’s seriously and severely wounded, ill and injured Soldiers/Veterans and their Families/Caregivers. This essential support is provided from injury through treatment, recovery and rehabilitation to achieve individual goals of returning-to-duty or a seamless, quality transition as a Veteran within their civilian community.

Provided on and off-site through SRU Chaplains, religious services are available to support ST's and their families. Services include counseling, religious support, pastoral care, rites and sacraments. Supply materials and references that support counseling situation and spiritual needs are available.

The Child & Youth Services (CYS) supports Soldiers in Recovery (SR) and their families by providing information on all Child & Youth Services Programs to include childcare services, youth programs, SKIES instructional programs, sports and family childcare. Families in the SRU have reduced childcare fees (20% on full day/part time day care), 16 hours during cycle of respite 3 care, support group, medical appointment care, and care during memorial services. Families with a Solder in the SRU may register for Child & Youth Services at CYS Parent Central Services.

Education Services Specialist are available to assist Soldiers in Recovery (SR) and their family members with all aspects of post-secondary education to include, but not limited to information and resources pertaining to Tuition Assistance, Montgomery and Post 911 education benefits and applications. Assistance is also available for applying for college and vocational technical programs, federal financial aid and scholarships. On-site military testing. On-site civilian testing and services: Typing tests and proctored exams.

Provide SRU/IDES Families with short and long-term counseling:

• Present & Future Budget Development
• Debt Management/Liquidation
• Consumer Affairs
• Credit Report Reviews
• Home and Car Purchases
•  TSP
• Basics of Estate Planning
•  Referrals to other installation and extended community resources

We will help to resolve complex client problems and financial crisis, through the utilization of various installation and extended community resources.

The Employment Readiness Program (ERP) offers resources to help with your career plan and job search. Whether you’re a military spouse or Family member who just moved to a new installation, retiree, DoD Civilian looking for new opportunities, or active-duty military, Active Reserve, National Guard member, or Wounded Warrior, we’re here to help.

Our services include:

• Up-to-date information on local, national, and international employment opportunities, job market trends and education, and volunteer resources.
• Information on job fairs (in person and virtual) and other hiring events.
• Assistance with employment applications.
• Career counseling and individual career assessments.
• Résumé critiques.
• Classes and seminars on self-assessment and career exploration, resume. writing, interviewing techniques, dressing for success, networking, and entrepreneurship.

• Fisher House
• Operation Home Front 
  Emergency Assistance (Must fill out attached application).
• Operation First Response 
  The Mission of Operation First Response, Inc (OFR) is to support our nation's wounded Heroes and their families with personal and financial needs.
• Unmet Needs 866-789-NEED (866-789-6333)
  Emergency Financial support (For all branches of military families in need). Apply online to download and print application.
• American Red Cross (after hours) 877-272-7337.
  Emergency Assistance
• Army Reserve Warrior and Family Assistance Center 866-436-6290
• NG Pay Ombudsman 317-510-3294, Hotline 877-276-4729
• Faith United Methodist Church 3500 Pershing Dr.
• Freedom is not Free 
• USA Cares  Emergency Assistance (Must apply online).

Our Information and Referral Coordinator will be your first point of contact at the SFAC. We'll greet you, provide you with information on Fort Bliss and the local area, and direct you to the correct service providers if you need support. We maintain current information on events, programs, web resources, and local and national services. Please don't hesitate to call us if you need information on lodging, installation access, other warrior support services, or anything else.