Soldier and Family Assistance Center (SFAC)
The SFAC is a one-stop location with a team of professionals that provide tailored services that are responsive to the needs of wounded, ill, and injured Soldiers assigned to the Warrior Transition Brigade and their Families.
To provide compassionate, coordinated services to Warriors in Transition and their Family Members.
Our efforts are aimed at fostering dignity and independence, while assisting the Warrior in their transition either back to duty or to service as a vital member of the community.
- Army Career Alumni Program (ACAP)
Our ACAP representative provides the mandatory Pre-separation counseling, assists WTs in completing DD Form 2648/2648-1, and if married, informs WTs and spouses about benefits and services available when separating from the U.S. Army following assignment in the WTU. ACAP also assists in the scheduling of Job Search Training through DOL Transition Assistance Program (TAP) Workshops, VA Benefits and DTAP briefings, and provides individual support in employment counseling, job search, skill assessment, resume writing, interviewing, and evaluating/negotiating job offers.
- Army Wounded Warrior Program (AW2)
The Army Wounded Warrior Program (AW2), a major component of the Warrior Transition Command, supports severely wounded, ill, and injured Soldiers, Veterans, their Families, and Caregivers with the recovery and reintegration process to reach a state of self-sufficiency. AW2 helps Soldiers, Veterans, their Families, and Caregivers navigate processes and procedures that open doors to services, resources, and benefits. These resources build and strengthen abilities to adapt to daily life and empower AW2 Solders and Veterans to regain their independence.
- Benefits Counseling
The Disabled American Veterans (DAV) Transition Service Program is designed specifically for Soldiers, Sailors, Airmen, and Marines making the all-important transition back to civilian life. The VA Representative supports WT's with pre-discharge transition assistance briefings such as TAP or DTAP, reviews Service Medical Records for chronic illness or residuals of injuries caused or aggravated by military service, provides VA and other benefits presentations, and assists transitioning Service Members with filing original claims for benefits.
- Chaplain Services
Provided on and off-site through WTB Chaplains, religious Services are available to support WT's and their families. Services include counseling, religious support, pastoral care, rites and sacraments.
Supply materials and references that support counseling situation and spiritual needs are available.
- Child, Youth and School Services
The Child Youth and School Services Liaison supports WT's and their families by providing information on all Child Youth and School Services Programs to include child care services, youth programs, SKIES instructional programs, sports and family child care. Families in the WTB have reduced child care fees and receive free sports (2 sports enrollments per year per child) and SKIES classes (8 classes per child). Families with a Solder in the WTB may register for Child Youth and School Services at CYSS Parent Central Services.
- Education Counseling
Our Education Services Specialist assists WT's and their family members with all aspects of post-secondary education to include, but not limited to information and resources pertaining to GoArmyEd Tuition Assistance, Montgomery and Post 9-11 education benefits and applications. Assistance is also available for applying for college and vocational technical programs, federal financial aid and scholarships. On-site military testing: AFCT, DLAB and DLPT. On-site civilian testing and services: Typing tests and proctored exams.
- Financial Counseling
The financial advisor provides individual assistance and counseling in the following areas:
- Consumer Affairs/Complaints
- Budget Preparation
- Financial Management
- Debt liquidation services- to include evaluation of assets and liabilities for long term planning and direct contact with creditors towards reduction of debt
- Army Emergency Relief Referrals
- Emergency Food Voucher Program Referrals
We will help to resolve complex client problems and financial crisis, through the utilization of various installation and extended community resources.
- Aid Services
- Fisher House
- Operation Home Front 888-848-2619.
Emergency Assistance (Must fill out attached application).
- U.S. Troop Support Foundation 816-224-4729.
U.S. Troop Support Foundation will provide care packages and assitance to all military personnel in need, providing funds are available and the need is legitimate.
- Reserve Aid 972-383-8080.
Reserve Aid is a 501(c)(3) nonprofit organization committed to providing financial support to the families of Reserve Service Members from all services, who have been called to active duty and are experiencing financial difficulty.
- Patriot Watch
Emergency Assistance for the wounded.
- Operation First Response 888-289-0280
The Mission of Operation First Response, Inc (OFR) is to support our nation's wounded Heroes and their families with personal and financial needs.
- Unmet Needs 866-789-NEED (866-789-6333)
Emergency Financial support (For all branches of military families in need). Apply online to download and print application.
- American Red Cross (after hours) 877-272-7337.
- Army Reserve Warrior and Family Assistance Center 866-436-6290
- NG Pay Ombudsman 317-510-3294, Hotline 877-276-4729
- Faith United Methodist Church 3500 Pershing Dr. 566-1654
- Freedom is not Free 858-847-9999
- USA Cares 800-773-0387 Emergency Assistance (Must apply online).
- Military Family Caregiving
- Information and Referral Services
Our Information and Referral Coordinator will be your first point of contact at the SFAC. We'll greet you, provide you with information on Fort Bliss and the local area, and direct you to the correct service providers if you need support. We maintain a resource library that contains information on events, programs, web resources, and local and national services. Please don't hesitate to call us if you need information on lodging, installation access, other warrior support services, or anything else.
Furthermore, if there are services you need more or less of, let our Coordinator know and we'll communicate your needs with those who can make a difference. Remember: we are here for you!
- Resource Library
We constantly seek resources that support WT's and their families. Our current resources include listings of providers, websites, handbooks, and an SFAC book library.
- Social Services Assistance
- Primary role is to ensure the Warrior in Transition population, their families, and wounded retirees are provided substance abuse preventive education, treatment, and/or rehabiliatation services as needed.
- Conducts mental health awareness screenings, crisis intervention, and information and referral services, suicide prevention education, and training.
- Provides referral services to agencies for consultation, counseling services, parenting education, and family therapy as needed.
- Conducts classes on a wide range of subjects from alcohol and drug addictions, anger management, stress reduction, and drug free workplace.
- Services provided to WT's, their families, WTB staff, and eligible DA Civilian/SFAC staff members.
- Information and Referral assistance: Provides reception services and general orientation.
- Military Personnel Services: Help coordinate military records and information, as well as identification cards and records management, where available.
- Entitlement and Benefits services: Help with education plans, benefits review, Family member education support, and other career-enhancing information.
- Soldier for Life: A Transition Assistance Program that supports mandatory Transition requirements and services.
- Financial Counseling: Provides credit management, budget development, consumer information and awareness, financial counseling and assistance. It also provides emergency financial assistance in the form of loans or grants, and monetary assistance for undergraduate education for dependent children.
- Substance Abuse information and referral for Family members.
- Coordination of Legal and Pastoral Services.
- Help to find lodging resources for Family members.
- Child Care Referral provides registration services for all Child, Youth, and School Services programs including Sports and Family Child Care (FCC) homes.
- Coordination with Army Reserve, National Guard, and State and Local Agencies.
Hours of Operation
|Monday||7:30 a.m. - 4:30 p.m.|
|Tuesday||7:30 a.m. - 4:30 p.m.|
|Wednesday||7:30 a.m. - 4:30 p.m.|
|Thursday||7:30 a.m. - 4:30 p.m.|
|Friday||7:30 a.m. - 4:30 p.m.|
|Federal Holidays||Closed July 3|
The Soldier and Family Assistance Center (SFAC) is a one-stop location built to equip and aid Wounded, Ill, and Injured Soldiers who are assigned or attached to Warrior Transition Units. SFAC services help these Soldiers make life-changing decisions as they transition back to duty or on to civilian life. We strive to deliver tailored, compassionate, and coordinated transitional services designed to promote self-reliance, wellness, and healing during their medical recuperation and transition. The facilities provide a warm, relaxed environment where Soldiers and their Families can gather to foster physical, spiritual, and mental healing.
The SFAC coordinates and refers services like:
If you’d like more information or need help, contact an SFAC Representative.
Wounded, Ill, and Injured Soldiers and their Families expect and deserve the very best care and leadership from America’s Army.