Survivor Outreach Services (SOS)

Hours of Operation

Due to technical difficulties, please contact program by phone at 915-568-5970

Monday 7:30 a.m. - 4:30 p.m.
Tuesday 7:30 a.m. - 4:30 p.m.
Wednesday 7:30 a.m. - 4:30 p.m.
Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 4:30 p.m.
Saturday Closed
Sunday Closed
Federal Holidays Closed

Contact

241 Sheridan Road
Main Fort Bliss

Tel:
+1 (915)568-5970

Military DSN Tel:
(312)978-5970

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Welcome

Our Fallen Soldiers have paid the ultimate sacrifice. Their Families deserve our respect, gratitude, and the very best we can provide. If you’re a surviving Family member, Survivor Outreach Services (SOS) offers you access to support, information, and services, closest to where you live, when you need it and for as long as you need it.

Survivor Outreach Services is part of the Army Casualty Continuum of Care. It’s designed to provide long-term support to surviving Families of Fallen Soldiers. Our goal is to reassure Survivors that they remain valued members of the Army Family.

Survivor Outreach Services helps in many ways:

  • Support Coordinators. The loss of a loved one often results in tremendous grief, which can be overwhelming. When faced with a tragedy, you may be wondering what direction to take. Your SOS Coordinator is your link to finding the resources and answers that will work best for you. Your local Support Coordinator is available to meet with you as you journey through this difficult transition by providing direct services as well as information, referrals, and recommendations. He or she can also connect you with support groups, spiritual resources, and bereavement and financial counselors. Your SOS Coordinator can also help you request and obtain copies of documents, navigate local, state, and federal agencies, and direct you to additional Survivor resources.
  • Financial Counselors. In times of emotional distress, figuring out what to do about finances can create a heavy burden. Survivor Outreach Services Financial Counselors provide professional financial information and services in areas such as investing, estate planning, tax issues, and basic budgeting. Our Financial Counselors are committed to helping you create financial security. They also help ensure you get the information you need to make sound financial decisions.
  • Gold Star Advocates provide support and address complaints about casualty assistance or receipt of benefits.

For more information about Army Survivor Outreach Services, or to locate your nearest SOS Coordinator, visit www.sos.army.mil or call toll-free +1 (855)707-2769.

To learn about the symbols of honor surviving military families wear, visit www.GoldStarPins.org.

Who do we provide services to?

We provide support services to all Families of the Fallen. The primary and secondary Next-of-Kin of the deceased soldier is usually the spouse, children and or parents. However, we assist all Family members to include the extended family.

When do we begin to provide our services?

While there is no fixed time frame at which we must engage a client, our goal is to begin communication with them, at the latest, when their appointed CAO (CAO) is released. We can, however become involved as early as needed or when requested by the Casualty Assistance Center (CAC).

How long are clients eligible for our services?

We will provide our services as long as the surviving family members need us or request our involvement. Clients are eligible no matter the length of time since their loved one has passed on. We strive to be an important part of a surviving familys support system for many years to come..

Support Coordinators

Support Coordinators are the main points of contact for surviving family members. They work closely with CAC to ensure a smooth transition for the family after the Casualty Assistance process is completed. They initiate the new client engagement and ensure that continuous outreach is provided to the family as long as it is needed or wanted. They function as long term support personnel for the program by coordinating support groups, presenting briefings to the community and leadership; and providing life skills and supportive counseling. They partner with the Benefits Coordinator and with the CAO to ensure the survivor receives all necessary services.
Support Coordinators provide the following services:

  • Local long term case management (supportive counseling; life skills education; support groups)
  • Serves as an advocate for eligible beneficiaries and develops a plan of action based on client needs.
  • Provides information and referral services for survivors.
  • Responsible for linking all phases of the SOS program.
  • Develops partnerships with military, civilian and non-governmental agencies to leverage support to survivors.
Financial Counselors

Financial Counselors are adjunct specialists in the program. They partner with support coordinators to provide financial and estate planning support and education to surviving family members. This support can be limited in scope or comprehensive depending on the needs of the family. This support is also provided on an ongoing basis as requested by the family. They work closely with the Benefits Coordinator and Legal to ensure all financial and estate issues are addressed.

Financial Counselors provide the following services:

  • Analyze benefits in context of complete financial picture
  • Aid in identifying financial needs and objectives
  • Deliver comprehensive financial planning (cash flow/budgeting, risk management, college planning, investments, retirement, estate planning, etc) and education
  • Assist in implementing financial recommendations
  • Periodically review and reassess financial plan to ensure objectives are met
  • Partners with Benefits Coordinator, Financial Readiness, Legal, and RSO to enhance services
Benefits Coordinators

No one is ever fully prepared to lose a loved one, which is why we have Benefits Coordinators. Benefit Coordinators are located at the Casualty Assistance Center Center and are there to assist and guide Survivors as they make the many decisions necessary following the death of a Soldier. Benefits Coordinators help identify specific benefits and entitlements for Survivors. They assist in completing paperwork and navigating the various agencies Survivors encounter.

Survivor Outeach Services Resources

A Survivor's Guide to Benefits

The Department of Defense takes seriously its obligation to our service members and their families. This guide is intended to aid you as you work through the difficulty and pain of losing a loved one who was serving in the military. Learn More...

Presidential Memorial Certificate

Are you, or is someone you know, a loved one of an honorably discharged deceased Veteran? Next of kin and loved ones may receive a Presidential Memorial Certificate (PMC), which is an engraved paper signed by the current President. Learn More...

FinancialCounseling Services

Did you know that, as a SGLI beneficiary, you may meet with financial planners in your community at no cost to you? There is no limit to the number of sessions that you may have.Learn More...

Bookshelf Resources

"Books are the compasses and telescopes and sextants and charts which other men have prepared to help us navigate the dangerous seas of human life." ~ Jesse Lee Bennett.

Find books recommended for and by survivors. Learn More...