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Financial Readiness Program

Emergency Financial Assistance

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Where to Get Emergency Financial Assistance

Army Emergency Relief (AER) helps active-duty Soldiers, retirees, Reserve and National Guard Soldiers on Title 10 orders, and their Families. Each request for assistance is unique and considered on an individual basis. 

AER often helps with expenses for things like: 

  • Emergency travel
  • Rent, mortgage, and utilities 
  • Essential car repairs (not covered under insurance)
  • Medical and dental expenses (not covered under insurance)
  • PCS Costs
  • Special needs medical equipment
  • Spouse relicensing/recertification
  • Childcare
  • Funeral costs
  • Food and basic needs

Who Qualifies for Emergency Assistance?

  • Emergency financial assistance is available to:
  • Active-duty service members 
  • Retired military personnel 
  • Reserve and National Guard members on active orders for 30 days or more
  • Eligible Family members
  • Surviving spouses who have not remarried 


How To Apply for Assistance

  • Speak with your chain of command
  • Apply for Financial Assistance Online
  • Visit your local AER Office at 2494 Ricker Rd to begin the application process and ask questions about the type of assistance needed. All applications must be submitted to the AER Online Assistance Portal. Emergency Travel applications will take precedence over all other applicants.
    • When using the Online Assistance Portal, sign in on the top right of the webpage or create an account. Submit the application with all required documentation.
  • Spouses requesting AER assistance must have a Special Power of Attorney and a valid military ID card. Their Service Member may be contacted for information or verification.

Ask Army Answers

  • Army Emergency Relief (AER)
  • Walk in services are available Monday-Friday 7:30am-4:30pm. For after-hour, weekend, or holiday services, please apply online at www.armyemergencyrelief.org, you can also call 1-866-878-6378.
  • +1 915-568-4706
  • Hours:
    Monday
    7:30am-4:30pm
    Tuesday
    7:30am-4:30pm
    Wednesday
    7:30am-4:30pm
    Thursday
    7:30am-4:30pm
    Friday
    7:30am-4:30pm
    Saturday
    Closed
    Sunday
    Closed
    Federal Holidays
    Closed

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